Shipping policy

Shipping Policy

Effective date: July 15, 2026

This Shipping Policy applies to orders placed through the90s.ca, which is owned and operated by Ever Wright Group Inc. in Burlington, Ontario, Canada.

By placing an order, you agree to the terms below.

1. Shipping Locations

We currently ship eligible orders to addresses within:

  • Canada
  • The United States

We do not currently ship outside Canada and the United States unless expressly arranged and confirmed by us in writing before purchase.

2. Shipping Origin

All orders are prepared and shipped from Burlington, Ontario, Canada.

Orders delivered within Canada will generally be shipped using Canada Post.

Orders delivered to the United States may be shipped through Canada Post or a third-party cross-border shipping provider, such as Chit Chats, together with its applicable Canadian or United States delivery partners.

We reserve the right to select the carrier and shipping service used for each order based on the destination, package size, package value, service availability and other operational considerations.

3. Free Shipping

Standard shipping is free on all orders shipped to eligible addresses in Canada and the United States.

Free shipping applies to the standard shipping method selected by the90s.ca. Customers cannot require a particular carrier, service level or delivery speed.

Free shipping may not include:

  • Expedited or express shipping requested by the customer
  • Redelivery charges caused by an incorrect or incomplete address
  • Address-correction fees
  • Storage or holding fees
  • Return-to-sender charges
  • Reshipment costs
  • Customs duties, import taxes or brokerage charges
  • Charges resulting from a refused or unclaimed shipment
  • Remote-location or special-handling fees where separately disclosed before purchase

Any optional expedited service must be requested before ordering and is not guaranteed to be available.

4. Order Processing

Mystery boxes are individually selected, assembled, checked and packaged. Processing time may therefore vary depending on:

  • Order volume
  • Box size and tier
  • Product availability
  • Packaging requirements
  • Payment verification
  • Holidays and peak shopping periods
  • Weather or carrier interruptions

An order confirmation does not mean the package has shipped.

Once the carrier has received or scanned the package, tracking information will be added to the order or sent to the email address provided at checkout.

5. Delivery Estimates

Any delivery date or transit time shown on the website, at checkout, in an order confirmation or through a carrier is an estimate only.

We cannot guarantee that an order will arrive on a particular date or within a specific number of business days.

Delivery may be delayed by circumstances outside our control, including:

  • Weather
  • Customs processing
  • Carrier congestion
  • Labour disruptions
  • Holiday volumes
  • Transportation interruptions
  • Border delays
  • Incorrect or incomplete addresses
  • Missed delivery attempts
  • Remote delivery locations
  • Events beyond our reasonable control

Carrier delivery standards can vary by service, destination and operating conditions. Tracking provides the carrier’s most current available shipment status but does not guarantee a delivery date.

Where applicable consumer law provides a non-waivable right concerning delayed or undelivered goods, that right continues to apply. Ontario advises that goods must generally be delivered within 30 days after a promised delivery date before certain cancellation rights may arise.

6. Tracking Information

Tracking will be provided after the package has shipped and the tracking information becomes available from the carrier.

Tracking may initially show:

  • Label created
  • Electronic information submitted
  • Awaiting item
  • Pre-shipment
  • Shipment information received

These statuses may appear before the carrier performs its first physical scan.

Tracking updates are controlled by the carrier. We cannot guarantee how frequently tracking will update or that every stage of transit will be scanned.

Customers are responsible for monitoring their tracking information and acting promptly when a package is:

  • Available for pickup
  • Awaiting customs payment
  • Held at a post office or carrier facility
  • Subject to a delivery attempt
  • Delayed because additional address information is required

7. Signature Requirements

A signature may be required for any order.

Signature confirmation may be added based on:

  • The purchase price
  • Package value
  • Product type
  • Destination
  • Carrier requirements
  • Fraud-prevention considerations
  • Previous delivery issues
  • Our reasonable discretion

Higher-value orders are more likely to require a signature.

The recipient may need to be present when delivery is attempted or may be required to collect the package from a post office, carrier location or authorized pickup point.

Canada Post offers signature and delivery-confirmation options on eligible shipping services.

A customer’s request to waive the signature requirement may be refused. We are not responsible for delays caused by:

  • An unavailable recipient
  • A missed delivery attempt
  • Failure to collect the package
  • Identification requirements
  • Carrier pickup procedures

8. Address Accuracy

Customers are responsible for providing a complete and accurate:

  • Recipient name
  • Street address
  • Apartment, unit or suite number
  • City
  • Province or state
  • Postal or ZIP code
  • Telephone number
  • Email address

Please review all shipping information carefully before submitting an order.

Contact info@everwrightgroup.com immediately if an address correction is required. We cannot guarantee that an address can be changed after an order has been placed.

Once an order has entered processing or has shipped, an address change may not be possible.

We are not responsible for delivery problems caused by incorrect, incomplete or outdated information supplied by the customer.

9. Undeliverable and Returned Packages

A shipment may be returned to us because of:

  • An incorrect or incomplete address
  • Repeated failed delivery attempts
  • Failure to collect the package
  • Refusal by the recipient
  • Unpaid customs charges
  • An inaccessible delivery location
  • A carrier restriction
  • Failure to provide required identification or a signature

A returned package is not automatically eligible for a refund.

Because mystery boxes are final sale, an order returned through no fault of the90s.ca may be held for reshipment. The customer may be required to pay the actual cost of:

  • Return shipping
  • Address correction
  • Carrier handling
  • Reshipment

We will contact the customer using the information provided with the order. If the customer does not respond within a reasonable period, the order may be treated as abandoned to the extent permitted by law.

10. United States Orders and Cross-Border Shipping

Orders to the United States may be transferred between multiple carriers during transit.

For example, a package may be accepted by a Canadian cross-border service and later delivered by a United States postal or courier partner. Tracking numbers, tracking websites or carrier names may change during this process.

Cross-border shipments may be:

  • Inspected by customs authorities
  • Delayed at the border
  • Subject to import restrictions
  • Subject to duties, taxes, brokerage charges or government fees
  • Opened for lawful inspection

Unless expressly collected at checkout, the recipient is responsible for any customs duties, import taxes, brokerage costs or other destination charges.

We cannot guarantee customs clearance times or reimburse delays caused by border or customs processing.

11. Order Modifications and Cancellations

Orders may begin processing shortly after they are placed.

Send cancellation or modification requests immediately to:

info@everwrightgroup.com

Requests are not guaranteed.

An order cannot be cancelled or changed after it has been assembled, processed, transferred to a carrier or shipped.

A tracking number that has not yet updated does not necessarily mean the order can still be cancelled.

12. Lost or Delayed Packages

A package is not necessarily lost merely because:

  • Tracking has temporarily stopped updating
  • The estimated delivery date has passed
  • The shipment is undergoing customs processing
  • The carrier has not performed a recent scan

Please check the tracking page, surrounding delivery area, community mailbox, building mailroom and any delivery notice before contacting us.

If a package appears substantially delayed, email info@everwrightgroup.com with:

  • Your full name
  • Order number
  • Shipping address
  • Tracking number
  • A description of the issue

We may open an investigation with the applicable carrier. Customers must cooperate with reasonable carrier requirements, declarations or investigations.

A replacement, credit or other remedy will not normally be issued until the carrier investigation has been completed or the package has been officially considered lost, except where applicable law requires otherwise.

13. Packages Marked as Delivered

When tracking shows that a package has been delivered, customers should check:

  • The front, side and rear entrances
  • Mailboxes and community mailboxes
  • Building mailrooms
  • Concierge or reception desks
  • Household members
  • Neighbours
  • Safe-drop locations
  • Delivery notices
  • Carrier-provided delivery photographs, where available

Contact us promptly if the package still cannot be found.

We may assist with an available carrier investigation, but we are not responsible for theft or disappearance after a carrier has confirmed delivery to the address supplied by the customer, except where responsibility cannot legally be excluded.

14. Damaged Shipments

Inspect the shipment promptly after delivery.

If the package or its contents were materially damaged during shipping, contact info@everwrightgroup.com as soon as reasonably possible and preferably within five calendar days of delivery.

Include:

  • Your order number
  • Photographs of every side of the shipping package
  • A clear photograph of the shipping label
  • Photographs of the internal packaging
  • Photographs or video of the damaged item
  • A description of the damage

Do not discard the packaging, damaged products or shipping materials until we confirm that they are no longer required.

We may need this evidence to submit a carrier claim.

15. Missing Contents

Mystery-box contents vary and no specific item is guaranteed unless expressly stated in writing.

A customer’s expectation that a particular item, category, brand, quantity or franchise would be included does not mean an item is missing.

A missing-content claim applies only when there is reasonable evidence that the package was opened, damaged or lost in transit, or that we made a material fulfillment error.

16. Separate Shipments

Large orders may be divided into more than one package.

Separate packages may:

  • Have different tracking numbers
  • Be delivered by different carriers
  • Arrive on different dates
  • Require separate signatures

Receiving one package does not necessarily mean the entire order has been delivered.

17. Shipping Restrictions

We may refuse or cancel shipping to:

  • Addresses that cannot be verified
  • Freight-forwarding services
  • Parcel-redirection services
  • PO boxes where the selected carrier cannot deliver
  • Locations subject to carrier restrictions
  • Jurisdictions where an item cannot legally be shipped
  • Orders presenting a reasonable fraud or safety concern

If we cancel an unshipped order, the amount collected for the cancelled order will be returned to the original payment method.

18. Risk and Legal Rights

Responsibility for a shipment will be determined according to the delivery records, carrier terms, this policy and applicable law.

Nothing in this Shipping Policy limits consumer rights or remedies that cannot legally be waived.

19. Changes to This Policy

We may update this Shipping Policy periodically.

The version posted when an order is placed will generally apply to that order. The current version will be displayed on the90s.ca with its effective date.

20. Contact Us

For shipping questions, address corrections or delivery concerns:

Ever Wright Group Inc.
Operating as the90s.ca
Burlington, Ontario, Canada
info@everwrightgroup.com