Refund, Return and Cancellation Policy

Effective date: July 15, 2026

All Mystery-Box Sales Are Final

All the90s.ca mystery boxes are final sale.

Mystery boxes are assembled as unique surprise assortments. Their contents are intentionally undisclosed before purchase and may differ substantially from photographs, advertisements and other customers’ boxes.

We do not accept returns, refunds or exchanges because a customer:

• Does not like the contents
• Expected different products
• Already owns an included item
• Did not receive a preferred brand, franchise or category
• Believes another customer received different or better products
• Disagrees with an item’s collectable or potential resale value
• Changes their mind
• No longer wants the order
• Objects to ordinary signs of age or prior use that are consistent with the product description

This policy does not remove rights or remedies that cannot be waived under applicable law.

Product Photographs Are Examples

Product photographs show examples of the kinds of merchandise that may be included. They do not represent the exact contents of any box.

Unless expressly guaranteed in writing, no specific:

• Product
• Brand
• Franchise
• Category
• Quantity
• Condition
• Rarity
• Resale value

is promised.

New, Used and Vintage Conditions

Items may be new, sealed, open-box, used, vintage or previously owned.

Condition may vary and vintage products can show:

• Scratches or scuffs
• Fading
• Creases
• Shelf wear
• Worn or missing packaging
• Marks or discoloration
• Missing manuals or accessories
• Other reasonable age-related wear

These variations are expected and are not grounds for a return.

Retro Electronics and Media

Unless an item is expressly represented as tested and fully functional, vintage electronics and media are not guaranteed to function as originally manufactured.

A non-guaranteed vintage device requiring batteries, cleaning, repair, replacement accessories or compatible equipment is not automatically eligible for a refund.

Damaged or Incorrect Shipments

The final-sale rule does not prevent you from contacting us when:

• The shipment was materially damaged in transit
• The wrong product tier was sent
• A shipment is missing
• We made a material fulfillment error
• A remedy is required by applicable law

Contact info@everwrightgroup.com as soon as reasonably possible and preferably within five calendar days of delivery.

Include:

• Your name
• Order number
• A description of the issue
• Clear photographs of the exterior package
• A photograph of the shipping label
• Photographs or video showing the affected contents

Keep all products and packaging until the matter is resolved.

Depending on the circumstances, we may provide a replacement, replacement item, store credit, partial refund, carrier claim or another appropriate remedy. The specific remedy will be determined by Ever Wright Group Inc., subject to applicable law.

Lost Packages

Contact us if tracking has not updated for an unusual period or the package has not arrived after the estimated delivery window.

We may require completion of a carrier investigation before determining whether a replacement or other remedy is available.

We are not responsible for packages:

• Delivered to an address entered incorrectly by the customer
• Refused by the recipient
• Left unclaimed
• Redirected without our authorization
• Stolen after confirmed delivery

We will nevertheless provide reasonable assistance with available carrier claims.

Order Cancellations

Orders begin processing quickly.

A cancellation request must be sent immediately to info@everwrightgroup.com. We cannot guarantee cancellation.

Orders cannot be cancelled after they have been assembled, processed or shipped.

An accepted cancellation may be subject only to deductions or charges permitted by applicable law and disclosed before acceptance.

Refused and Undeliverable Orders

An order returned because of an incorrect address, refusal, failed delivery, unpaid customs charges or failure to collect the package is not automatically eligible for a refund.

Where reshipment is available, the customer may be responsible for the actual reshipping cost.

Chargebacks

Customers should contact us before initiating a payment dispute so we have an opportunity to investigate and resolve the issue.

Filing a chargeback because you disliked the contents of a properly fulfilled mystery box, despite agreeing to this final-sale policy, may constitute misuse of the payment-dispute process. We reserve the right to submit order records, policy acceptance, tracking information and related evidence to the payment provider.

Contact

Ever Wright Group Inc.
Operating as the90s.ca
Ontario, Canada
info@everwrightgroup.com